• My account
  • Do I need to set up an account to place an order?
    No, you can place an order without registration. But we highly recommend that you register to take advantage of our offers and promotions that are exclusive to registered members.
  • How do I create an account?
    Click Sign up and you will be sent to a different page to create an account. Fill out the form completely and click CREATE ACCOUNT when completed. A confirmation email will be sent to activate your new account.
  • How do I reset my password?
    1. Click Log in to access the account page;
    2. Click on the FORGOT PASSWORD? 3. Enter the email associated with your account and you will be sent a password reset link.
  • How do I change my address or add an additional address?
    Log into your account.

    In the menu on the right side of your screen, click on MY ADDRESSES to change your current address or add a new address.
  • Orders & Payments
  • Do you provide order tracking information?
    Once you’ve placed your order, you will be sent a confirmation email immediately after your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped. If you don’t receive an email confirmation, check your ‘spam’ or ‘junk’ folder and it should be there.
  • Can I make changes to my order?
    As soon we receive your order we start processing it. If the order has been submitted and we have started working on it then it can’t be changed or canceled.
  • Can I cancel my order?
    As soon we receive your order we start processing it. If the order has been submitted and we have started working on it then it can’t be changed or canceled but you can still email us at info@qplushome.ca to check the current status.
  • Can I change the address that my order is shipped?
    No, we only ship to the customer's address once your order is placed and processed.
  • How can I track my order status?
    Once your order has been shipped, we will notify you by email of the shipment status. This email will also provide you with tracking information and the ability to access the status of your order.
  • Do I get an order confirmation?
    Yes. Once you’ve placed your order, an order confirmation message, which will contain your order details, will be emailed to you. If an email does not appear to have been received, please check your spam folder.
  • What payment methods do you accept?
    We accept Visa, Visa Debit, MasterCard and American Express.
  • Is it safe to use my credit or debit card?
    The security of personal information is a high priority for us. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. Any information you transmit on our website is processed by an industry-standard data encryption system called Secure Socket Layer (SSL).
  • Do I have to pay sales tax?
    We're required to collect sales tax applicable in Provinces based on tax rules. No taxes will be charged to orders shipping to anywhere in USA.
  • What if I entered the wrong shipping address for my order?
    If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you. If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Support Team and we will do our best to assist you further.
  • My tracking says “no information available at the moment”.
    For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
  • What is Pre-order?
    Pre-order means order an item before it is available, with the understanding that it will be shipped later.
  • Shipping & Delivery
  • Can I pick up my online order at the store?
    Yes, You can pick up your order at our warehouse located in Markham, Ontario.
  • What if my package is refused or not delivered?
    Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the reimbursement.
  • How much is the shipping?
    We offer Free Canada wide shipping on order value (Subtotal) of $49 or above. Shipping Fees below order $49 is very minimal to cover the shipping charges.
  • How long is the shipping?
    The shipping timing varies with your delivery destination. Please refer to our Delivery information for further information on shipping time.
  • How long does it take you to process an order before it is dispatched?
    We begin processing your order immediately after it has been placed, however, we ask for 2-3 business days for us to prepare and ship your item.
  • What delivery options do you have?
    We use Purolator, Canada Post, UPS and USPS.
  • Why do I receive part of my order?
    Sometimes, some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.
  • Do you offer free shipping?
    Yes. We offer free shipping for all orders over $49.
  • What if my parcel doesn’t arrive?
    We ask if you could patiently wait up to 5 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.
  • Returns & Refunds
  • How can I initiate a return?
    Returning your unwanted items is simple and easy! Firstly, please refer to the Return Policy to ensure that your return meets the criteria stated. Then contact our support team by email only and they will guide you how to return an item.
  • What if I received a wrong item?
    In the unlikely event you have received the wrong item, please contact our support team immediately via email and they will guide you how to return an item.
  • What if I received a faulty or damaged item?
    Please contact our support team immediately via email and they will guide you how to return the faulty or damaged item and get the correct one.
  • Can I exchange an item?
    It depends upon the situation, you can email your request via email to customer support team.
  • What is the usual turnaround time for returns?
    If you are shipping it back to us the usual turnaround time is 1 - 2 weeks from the day you give the package to Canada Post or Purolator until the merchandise is checked in at the warehouse and the refund is issued. In some cases, we may allow you to drop off your packages yourself at our warehouse with prior approval from customer support team via email.
  • When will I get my refund?
    You will be notified via the email address associated with your order within 48 business hours of your return's arrival at our Online Division. It can take up to 7-10 working days to fully process your return and reimbursement. Refunds will be issued to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account. Please note that refunds may take up more days to process due to varying processing times between payment providers.
  • What is your refund policy?
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
  • Discounts, Rewards & Gift Cards
  • Do you offer discounts and promotion?
    Yes, from time to time we offer discounts and promotions. Sign up for our email to receive news on special offers.
  • How can I get information about upcoming sales and special offers?
    The best and easiest way is to subscribe to our newsletter and follow us on social media, where we post all the information beforehand!
  • General Information
  • How can I contact you?
    You can contact us anytime by email info@qplushome.ca
  • Where are you located?
    You can find us at 35 Riviera Drive - Unit 16, Markham, Ontario, Canada.